FAQ & Policies

What We Offer

Produce

Fresh produce...how fresh? Some farmers deliver crops to us directly, otherwise we pickup our produce directly from the fields, farms, and orchards and have it in our market that very afternoon for you to purchase! Most of our produce arrives at our market on Wednesdays. Deliveries are made on Thursdays & Fridays. We also get produce as needed throughout the week to keep our market fully stocked.

Berkshire Organics works with over 50 local and organic growers to bring you the freshest seasonal produce available. We purchase directly from many small family farms throughout Berkshire County, the Pioneer Valley, and Columbia County. We also work with a few organic distributors from throughout the Northeast to offer variety all year long.

As you’ll see, the quality of our produce is better because you get it fresher! Our market is stocked predominantly on the same day as harvest. For our delivery service, the local produce is harvested Wednesday morning, packed into bins, and delivered to your door Thursday or Friday.

Much of the produce travels less than 50 miles to your table. And the produce that comes from our organic distributors doesn't sit on a store shelf out in the open. It isn't waiting to be purchased in an open refrigerator or in a stack of other produce piled high. It hasn't been poked or squeezed or smelled or dropped on the floor. What you receive is farm fresh!

Unsold produce is donated weekly to a local food pantry; we don’t hold newer produce in the back until the older has sold. Our goal is to bridge the gap between the farmer and you!

Cost Comparison PDF

Most local farms in Berkshire County are not certified organic by the USDA. We work with those local farms that use strict organic practices - no pesticides or chemicals. We also work with several certified organic farms in the neighboring Pioneer Valley, MA and Columbia County, NY. And we purchase USDA Certified Organic produce that cannot be obtained locally from a few organic distributors.

In addition, we carry some local, hydroponically grown produce which, while being grown without chemicals, cannot always be called organic. Although we do work with several organic orchards in New England, organic tree fruit can be hard to find in the Northeast so some of the local apples, pears and stone fruit come from orchards which use an Integrated Pest Management (IPM) system. Learn more about IPM

The owner of Berkshire Organics has over 20 years experience in the horticultural field and is proficient in the growing and post harvest management of fruits and vegetables. Berkshire Organics has open communication with the farmers and their growing practices.

Berkshire Organics is a proud supporter of over 50 farms locally. Supporting community agriculture is woven throughout our mission and daily work.

By making a commitment to numerous farmers each year to support them, we are making “eating locally” a possibility.

The produce stocked in our market and used in our weekly produce baskets is our way of connecting you with your farmers. We drive to these farms on harvest day, and then offer it all to you fresh from the fields!

While we encourage anyone to explore CSA shares to find what is best for you and your family, we never want anyone limited by the up-front expense required when purchasing a share or half-share of a CSA program. This is why we offer produce in our market and in our customizable produce baskets free of any obligations.

Our Market

Our market is open 9 AM to 7 PM daily!
We are closed Thanksgiving Day, Christmas Day, & New Year’s Day.

We are located at 813 Dalton Division Rd., Dalton, MA

The items and brands we choose to offer are carefully selected and researched before being placed on our shelves. We are committed to carrying products made by smaller, independent companies. We strive to stay away from brands owned by large, conventional corporations.

We look at every product to see how closely it meets these standards:
Local & Organically Produced
Certified Organic
GMO Free/Non-GMO Project Certified
Fair Trade/Humane Certified/ Ethically Raised
Regional (Northeast Area)
Small/Artisanal
Privately Owned
Eco-Friendly/BPA & BPS-Free Packaging

Customers can do all of their grocery shopping on our website and select to pick it up at our market. Customers who order a produce basket for market pick up, receive 10% off the basket price. Store –pick ups can be made on Thursdays through Sundays, 9 AM to 7 PM. If an order is not picked up, the customer will still be charged.

The Berkshire Organics Market not only offers the best variety and selection of local & organic produce, but also carries over 5,000 local, organic and non-GMO grocery items. Inside our market you will also find a cheese counter, bulk goods, wine & beer, personal and household items.

Coming Soon.

Coming Soon.

Local

We define “local” as being within a 50 mile radius of our market in Dalton, MA.

Payments & Fees

To date we have never had a security breach or data compromise. In addition to multiple firewalls and cutting edge security features, you can pay securely through our Authorize.net payment gateway. Your payment information is not stored within our servers, nor do we have access to this encrypted information at any point. Your security is our priority.

We currently accept check, cash, Visa, MasterCard, Discover, and EBT/Food Stamp.

All of our Delivery Service Customers are required to have a credit card on file, even if they then opt to pay with cash, check, or EBT.

Credit cards will be charged Wednesday for that week’s Thursday/Friday orders. If you pay by cash or check, payment is expected on the delivery day or at time of pickup. If you forget to leave a payment and do not arrange to pay by credit card, you may mail the payment within five days of delivery. If payment is not postmarked by the fifth day after your delivery, a $10 late fee will be added.

Credit, Debit, & EBT transactions are processed Wednesday afternoon for that week’s Thursday/Friday orders.

Credit and refunds are applied either the following Wednesday afternoon or at the time we process your next order, which will also be a Wednesday afternoon.

Green Bin - If a reusable green bin is not returned to us, we will charge you $15 per bin.

(No charge if cardboard boxes are not returned, although we’ll gladly reuse them if clean and structurally sound.)

If a green bin is returned in an exceptionally dirty state, a $5 cleaning fee will be charged.

Cancellation - There are no commitments or obligations with this service. However, we do ask that cancellations be made by noon Wednesday of the week your order is scheduled. If a cancellation is made after noon Wednesday and an order has been processed through your shopping cart, a $10 late cancellation fee will be applied.

Policies

All of our customer information is kept strictly confidential. We never release customer information. Credit card information that is entered through our website is protected by Authorize.net, a certified credit card processing company. If you do not feel comfortable creating an online account, we can take your order over the phone.

All online customers must have a credit card on file. If you select to pay by check or cash, we know not to use your credit card on file. Payment can be made by check, cash, credit card (Visa, MasterCard or Discover), EBT (Food Stamps)/Quest. Credit cards will be charged on Wednesday for that week’s Thursday/Friday orders. If you pay with cash or check, payment is expected at the time of delivery/pick up. If you forget to leave a payment, we will use your credit card on file unless you contact us to say you are mailing the payment. If payment is not postmarked within five days of delivery, a $10 late fee will be added and your credit card will be charged. If payment is not received by Berkshire Organics within thirty days of delivery, you will be responsible for any and all costs associated with the collection of the unpaid amount, including, but not limited to, the invoice total, court costs, attorney’s fees, collection fees, and late fees.

There are no commitments or obligations with this service. However, we do ask that cancellations be made by noon Wednesday of the week your order is scheduled. If a cancellation is made after noon Wednesday and an order has been processed through your shopping cart, a $10 late cancellation fee will be applied.

Berkshire Organics is passionately committed to carrying GMO free products. We have removed the vast majority of products containing GMOs from our shelves and all potentially new additions to our inventory are rigorously screened. The relatively few items we carry that do have possible GMO ingredients are labeled as such our website.

Berkshire Organics was named a top 12 Right to Know Grocer in North America by the Organic Consumers Association. Click here to read why we're a top non-GMO grocer: https://oca-orca.org/top-12-grocers-2013/

If you are dissatisfied with any of your produce, service or delivery please let us know within 48 hours of receipt of your order and we will credit your next order.

For non-perishable or shelf stable items, we will ask that the item be returned on your next order date.

SAVE YOUR RECEIPT! All returns and exchanges must be accompanied by a receipt. Shelf-stable items must be returned within two weeks of purchase. Produce and other perishable items must be returned within 48 hours. Credit for returns will only be made in the form of store credit or product exchange.

RETURNABLE: Items that are unopened and unused and in good condition. Items that are spoiled or expired at the time of sale.

NOT RETURNABLE: Supplements, health & beauty items, magazines, flowers, cards, sale items, special orders, refrigerated and frozen items (unless spoiled or expired at time of sale).

Online Shopping & Ordering

Ordering Details

Orders must be placed and any order changes must be made by Noon Wednesdays for that week’s Thursday/Friday orders. We are not able to make exceptions for orders placed after this deadline.

No problem. Customers can change their order date by logging into their account and managing their account order settings.

Customers can do all of their grocery shopping on our website and select to pick it up at our market. Customers who order a produce basket for market pick up receive 10% off the basket price. Store pick ups can be made on Thursdays through Sundays, 9 AM to 7 PM. If an order is not picked up, the customer will still be charged.

Repeat/Recurring produce basket orders are the core of the Berkshire Organics service and the key to our success and continuation as a business. They allow us to plan our orders in advance and also plan with the farmers the amount of crops they need to grow. Customers who select a frequency and receive a basket help provide stability for Berkshire Organics and the local farms we work with.

Yes, the minimum for delivery is $25.

Please let us know within 48 hours of receipt of your order and we will credit your next order.

For non-perishable or shelf stable items that are received in error, we will ask that the item be returned on the next order date.

There are no commitments or obligations with this service. However, we do ask that cancellations be made by Noon Wednesday of the week your order is scheduled. If a cancellation is made after this deadline and an order has been processed through your shopping cart, a $10 late cancellation fee will be applied.

Delivery Service

Our deliveries are year-round and eco-friendly because, unlike a traditional delivery service where an order comes in and goes right out, we make deliveries to certain towns on specific days. For example, on the Lenox route, we make 10 to 12 deliveries in an hour. That’s 10 to 12 vehicles that are not making separate trips back and forth to the grocery store or market. So please keep telling your neighbors about us!

Deliveries are made on Thursdays and Fridays. Please keep in mind we may be delayed due to circumstances beyond our control. Please be courteous to your delivery driver and leave clear access for your delivery. We ask that your driveways and walkways be clear of snow and ice if possible. We reserve the right to not make a delivery if the driver deems the route impassable or access unsafe.

You will reduce the time you spend at the grocery store substantially by not having to shop and sort through all the fruit and vegetables that others have already sorted through. You will not have to drive to various farmers’ markets or farms to find the best produce because we do that for you. Our prices are highly competitive with grocery stores, co-ops and even supermarkets. We do price comparisons in our newsletters frequently throughout the year to show our customers the value in our service. Price Comparison

Berkshire Organics is dedicated to providing delivery service of local and organic food to area residents and businesses throughout Berkshire County. Deliveries are made on Thursdays and Fridays based upon location.
Delivery Schedule